Exchange & Return Policy

ASASA HOME Exchange & Return Policy – Your Satisfaction, Our Priority

At ASASA HOME, your happiness is our top priority. We take pride in delivering high-quality home products that enhance your living space with comfort and style. While we strive for perfection in every order—ensuring timely delivery and meticulous attention to detail—we understand that sometimes things may not go as planned.

That’s why we’ve designed a fair and hassle-free Exchange & Return Policy to make things right whenever needed.

When Can You Request an Exchange or Return?

We gladly accept exchanges or returns under the following circumstances:

✅ Wrong Product Delivered – If you received an item different from what you ordered.
✅ Defective or Damaged Product – In case of manufacturing defects, fabric shrinkage, color fading, or damage caused during transit (due to our error).
✅ Product Not as Described – If the product significantly differs from its online description or images.

❌ Change of Mind – We do not accept returns or exchanges for personal preference changes.

How to Initiate a Return or Exchange?

1. Report within 7 Days

You have 7 days from the delivery date to notify us about any issues.

2. Contact Our Support Team

Reach out to us via:
📧 Email: infoasasahome@gmail.com
📱 WhatsApp: +92 324 9420908
💬 Facebook Messenger: ASASA HOME

Please provide:

·         Your Order Number

·         Images/Video of the defective or incorrect product

3. Return the Product

·         Pack Securely – Ensure the product is unused, undamaged, and in its original packaging (including tags, warranty cards, and manuals).

·         Self-Arrange Courier – Return the product via a traceable courier service (customer’s responsibility).

·         Ship to Our Address – Send it to the address mentioned on your Cash on Delivery (COD) slip.

Important Return Conditions

🔹 Original Packaging Required – Products must be returned in their original condition with all accessories.
🔹 No Used/Altered Items – We cannot accept items that have been worn, washed, or modified.
🔹 Return Shipping Cost – The customer bears the return shipping charges.
🔹 Refund Processing Time – Refunds (if applicable) will be processed within 7-15 working days after we receive and inspect the returned product.

What’s Not Covered under Exchange/Return?

⚠️ Slight Color Variations – Minor shade differences due to screen settings or lighting are not considered defects.
⚠️ Minor Stitching Imperfections – Small stitching variations may occur during manufacturing and do not qualify for returns.
⚠️ Orders Already Shipped – Once dispatched, cancellations or exchanges cannot be processed.

Need Help? Contact Us!

For any questions regarding our Exchange & Return Policy, feel free to reach out:
📞 Call/WhatsApp: +92 324 9420908
📩 Email: infoasasahome@gmail.com

At ASASA HOME, we value your trust and are committed to resolving any concerns promptly. Thank you for choosing us! 💙

Note: This policy is subject to change without prior notice. For the latest updates, please refer to our website.